REFUNDS, RETURNS, AND EXCHANGES
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
Please note the following exceptions to our return and refund policy:
Below are some examples of common exceptions:
- Discounted items are final and cannot be returned or exchanged;
- Returned items must be returned in original product packaging;
- Returned items must have no visible signs of use.
To initiate a return, please complete the following steps:
- Reply to your order confirmation email to request which products you would like to return;
- Print the prepaid return shipping label that you will receive by email;
- Send all items back to us using the label provided;
- Full order amount minus the shipping costs for return will be refunded once returned items will reach us.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.