Shipping policy

Handmade in Italy and shipped far and wide to any place on earth.

PROCESSING TIME

Different products are processed within different timelines. Please see below our standard processing times for various products. Please contact us if your order is time sensitive or if you need bulk quantities, so we can treat your order with a priority according to our possibilities.

HANDMADE COTTON PAPER

We produce our paper on weekly basis. If the item is in stock, it will be shipped in a couple of days. If the item is in production - your order will be shipped in no longer than 4 weeks.

CARDSTOCK PAPER PRODUCTS (SHEETS, ENVELOPES, LINERS, ETC.)

Our cardstock paper products are cut/die cut/assembled after receiving your order. Current processing time is 2 to 4 business days.

HAND DYED SILK RIBBON

Our silk ribbons are made to order and will be dyed after receiving your order. Current processing time is 3 to 5 business days.

INVITATION TWINE AND RIBBONS

Current processing time is 1 to 2 business days.

CUSTOM PAPER ITEMS

Current processing time is 2 to 3 months.

CUSTOM SILK RIBBON COLOR

Current processing time is 4 to 5 weeks.

LETTERPRESS, HOT FOIL PRINTING, CUSTOM DIECUT

Processing time varies and is provided individually for each project. Please count no less than 21 days.

DIGITAL PRINTING,
FINE ART PRINTING

Processing time varies and is provided individually for each project. Please count no less than 7 days.

 

After placing an order, you will receive your order confirmation via email. You will receive another notification when your order has shipped. Potential delays may occur due to a high volume of orders or postal service problems that are outside of our control.

DOMESTIC SHIPPING RATES AND ESTIMATES

We offer flat rates* for standard and express shipping to Italy. Free shipping is available for orders over 200 Eur. Shipping charges for your order will be calculated and displayed at checkout and on the table below.

Standard shipping to Italy

2 to 6 business days

7.00 Eur

Crono Poste Italiane

Express shipping to Italy

1 to 2 business days

12.00 Eur

SDA/UPS/Crono

Free standard shipping to Italy (order value over 200 Eur)

2 to 6 business days

0.00 Eur

Crono Poste Italiane

*Flat rates are valid only for paper, ribbons and other product orders. Printed items shipping cost will be calculated after the production and will be confirmed with you as well as most suitable shipping method.

INTERNATIONAL SHIPPING RATES AND ESTIMATES

We are happy to offer international shipping all over the world.

We offer flat rates* for standard and express shipping worldwide. Free shipping is available for orders over 300 Eur. Shipping charges for your order will be calculated and displayed at checkout and on the table below.

EUROPEAN UNION COUNTRIES

Standard shipping

4 to 8 business days

14.99 Eur

Crono Express

Express shipping

1 to 3 business days

31.00 Eur

DHL/UPS

Free standard shipping (order value over 300 Eur)

4 to 8 business days

0.00 Eur

Crono Express

 

EUROPE (NON EU)

Standard shipping

4 to 8 business days

16.00 Eur

Crono Express

Express shipping

1 to 3 business days

36.00 Eur

DHL/UPS

Free standard shipping (order value over 300 Eur)

4 to 8 business days

0.00 Eur

Crono Express

 

UNITED KINGDOM

Standard shipping

4 to 8 business days

16.00 Eur

Crono Express

Express shipping

2 to 4 business days

24.00 Eur

DHL/UPS

Free standard shipping (order value over 300 Eur)

4 to 8 business days

0.00 Eur

Crono Express

 

UNITED STATES

Standard shipping

4 to 9 business days

23.00 Eur

Crono Express

Express shipping

2 to 4 business days

38.00 Eur

DHL/UPS

Free standard shipping (order value over 300 Eur)

4 to 9 business days

0.00 Eur

Crono Express

 

REST OF THE WORLD

Standard shipping

4 to 14 business days

28.00 Eur

Crono Express

Express shipping

up to 4 business days

45.00 Eur

DHL/UPS

Free standard shipping (order value over 300 Eur)

4 to 14 business days

0.00 Eur

Crono Express

*Flat rates are valid only for paper, ribbons and other product orders. Printed items shipping cost will be calculated after the production and will be confirmed with you as well as most suitable shipping method.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Tipografia Carattere (legal name: Leonidaion Srl) is not responsible for these charges if they are applied and are your responsibility as the customer.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 6 days for domestic deliveries and 10-14 days for international deliveries of receiving your shipping confirmation email, please contact us at hello@tipografiacarattere.com with your name and order number, and we will look into it for you.

REFUNDS, RETURNS, AND EXCHANGES

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

Please note the following exceptions to our return and refund policy:

Below are some examples of common exceptions:

  • Discounted items are final and cannot be returned or exchanged;
  • Returned items must be returned in original product packaging;
  • Returned items must have no visible signs of use.

To initiate a return, please complete the following steps:

  • Reply to your order confirmation email to request which products you would like to return;
  • Print the prepaid return shipping label that you will receive by email;
  • Send all items back to us using the label provided;
  • Full order amount minus the shipping costs for return will be refunded once returned items will reach us.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@tipografiacarattere.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@tipografiacarattere.com.

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