FAQs

Different products are processed within different timelines. Please see check here.

Standard delivery to Italy takes up to 4 business days. Express delivery within 1 business day is available as an option at checkout.

Standard delivery worldwide takes up to 14 business days. Express delivery (up to 4 days) is available as an option at checkout.

We offer flat standard shipping rate either for local or worldwide delivery. Please see our shipping rates here or at checkout.

Please contact us if your order is time sensitive, so we can treat your order with a priority according to our possibilities.

You may cancel your order within 12 hours. Please contact us here.

Please contact us and we will organize a reship immediatelly.

Yes, we wil replace any wrong or damaged items if it was our mistakes. Please contact us as soon as you have received the delivery.

Yes, we are happy to serve you with any printing needs - digital, letterpress, hot foil or other. Please see full guide to printing techniques here.

No, we are printers not designers. Though if you have your own design, we will provide you with technical knowledge on design preparation for variuos print methods.

We do offer a standard printing pricelist for our Stationers' Club member, though each project is unique and we prefer to create a personal quote for each project. You can join our Stationers' Club here.

All our paper sizes are adapted to wedding stationery standards in Europe. US A7 size is implemented to meet international standards as well. Please see full guide here.

At the moment our paper is available in six different colors: pure hite, blush, blush pink, taupe, sky blue, earth green. Please see full guide here.

150gsm paper is a created with digital printing at home in mind, while 300gsm is thick enough for letterpress, hot foil or other fine printing methods.

Our handmade paper samples can be find here.

We are happy to offer 30% discount on handmade paper for our Stationers' Club members. You can join our Stationers' Club here.

In our studio we use high quality thick cotton papers, tree-free papers as well as handmade paper. We use premium papers sourced exclusively from local Italian paper mills. Please contact us for availability.

P.S. We are also working to offer you a selection of paper and envelopes for you to shop online.

We have a collection of hand dyed silk ribbon, thin invitation twine and dull satin ribbon (alternative to velvet ribbon). Please see our section of ribbons to find out more.

Yes. Send us any reference you have, so we can discuss a way to produce a perfect matching silk ribbon. More information on the service could be find here.

Unfortunately, we cannot offer samples for our hand dyed silk ribbon. Samples for other ribbons are available on each product page.

We are happy to offer 15% discount on ribbons for our Stationers' Club members. You can join our Stationers' Club here.

We are working to publish all available paper options and paper colors. To have the information now, please contact us.

We are working on a guide of ink colors. To have the information now, please contact us.

We are working on a guide of foil colors. To have the information now, please contact us.

We are working on a guide of file preparation. To have the information now, please contact us.

Our handmade paper guide can be found here.